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MODULE FOR 1C-BITRIX
Income Media
Extension for open lines functionality in Bitrix24 by Income Media. The tool optimizes inquiry processing, systematizes dialogues, and accelerates client response times. Chat pinning Allows pinning any chat to a separate block. Pinned chats always remain at the top of the list, even when new messages arrive in other threads.
Extension for open lines functionality in Bitrix24 by Income Media. The tool optimizes inquiry processing, systematizes dialogues, and accelerates client response times.
Chat pinning
Allows pinning any chat to a separate block. Pinned chats always remain at the top of the list, even when new messages arrive in other threads.
Folder management
Supports creating, renaming, deleting, and sorting folders. A single chat can be added to multiple folders simultaneously.
Sorting and updates
Features automatic sorting by the date of the last message. Sorting logic for pinned and regular chats is separated.
Quick search
Enables searching by chat name or the text of the last message.
Interface settings
Supports light and dark themes. Message alignment can be set to left or right.
Additional features
Resizing the side panel by dragging. A context menu accessed via right-click contains quick actions.
General iT can handle the implementation of “Extension for open lines”, from installation to configuration and compatibility checks.
USER EXPERIENCE
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YOUR PROJECT INFRASTRUCTURE
FROM THE SAME DEVELOPER
Income Media
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The CRM Security Log module maintains a complete audit trail of employee actions on system data, helping to detect customer base theft attempts in a timely manner. The component records operations with contacts, deals, leads, and companies: creation, modification with logging of changed fields and their previous and new values, deletion, as well as bulk views and exports.
The Income Media: Phone Number Hiding for Bitrix24 module restricts employee access to customer contact data and reduces the risk of unauthorized database copying. The solution masks phone numbers in the portal interface while preserving standard CRM and telephony logic. Data masking operates across all key CRM entities: leads, deals, contacts, companies, and open line chats.
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BEFORE YOU ORDER
