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Administration
We investigate technical issues on 1C-Bitrix websites, from a failed form to an interrupted 1C data exchange. We identify the cause, agree on a fix and check the affected workflows.
Built around your business
Notifications fail, a catalogue import stalls or checkout stops working. The visible symptom rarely shows whether the cause is in the website settings, a component, a data exchange or the server. We start with diagnosis so the fix addresses the right part of the system.
Support for essential journeys
Choose what stopped working. We check the connected functions to address the cause of the issue.
We check the agreed journey: a product reaches the basket, the form submits and the order appears in the system. We locate the point where that chain breaks.
We investigate 1C exchange failures, from task execution to updates of the required catalogue fields. We examine logs and agreed product examples.
We check the website event, email template and handoff to the mail server. Available logs help us identify which delivery stage needs attention.
The scope of work
We examine logs, configuration and the conditions behind a fault, then check the affected pages and functions.
We check background task execution, configure agent scheduling and investigate execution errors.
We investigate failed exchanges with 1C and other systems; changes to an external service are agreed separately.
We check 1C-Bitrix email events and templates, sending settings and available mail delivery logs.
We check installed versions and available updates, assess compatibility and agree on the installation procedure.
We resolve agreed technical faults; if the site is infected, we investigate malicious code and how it entered the system.
A clear outcome
We agree on what should work before making changes. Then we repeat the journey and explain what was corrected.
Discuss an issueWe record the page, action and observed error so the outcome can be verified.
We check the affected actions and data exchange within the agreed scope.
We explain the cause, changes made and recommendations for ongoing operation.
Pricing and setup
Website support is priced after we clarify the task and assess the project. If you need both website and server maintenance, consider comprehensive maintenance from RUB 24,000 per month.
Before we begin
Our main focus is 1C-Bitrix websites. Before starting, we review the edition, versions, installed modules and customisations to establish the available scope of support.
Yes. Describe what stopped working and provide an example or screenshot without passwords or personal data. After an initial review, we will clarify the access required and agree on the work.
We check whether your 1C-Bitrix licence includes a current entitlement to updates. If that entitlement has expired, renewal is required first. Updates for third-party modules also depend on their developers' terms.
Technical support is scoped for the task. New features, design changes and integration redevelopment require a separate estimate and are not automatically included in resolving a fault.
We identify the server settings or services that need investigation. Any required server work is agreed separately or considered as part of comprehensive website and server maintenance.
Technical support for a 1C-Bitrix website starts with understanding the relationships between components, modules, agents and external systems. A page error may result from a failed exchange, an interrupted background task or a change to the server environment. General iT examines these relationships during diagnosis and agrees on corrections that suit the specific project.
Ongoing maintenance helps keep the website's technical condition in view through update checks, error investigation and verification of important processes. The scope depends on customisations, integrations and server access. Comprehensive website and server maintenance provides a single service for the application and its environment.
The next step
Share the website address, describe the problem and mention recent changes. We will help determine the next step and estimate the work.
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