What this solution does
The 'Mandatory Response' module helps prevent missing important questions regarding tasks, deals, messages, and other entities in Bitrix24. Notifications appear only for tasks where the user is involved or mentioned in comments. The module tracks requests requiring a response or reaction and keeps them visible until addressed.
The module addresses the following tasks:
1. Monitoring changes and execution dynamics of tasks where the user is the assigner.
2. Consolidating all important notifications into a single view to prevent them from being missed.
3. Accelerating workflows by ensuring employees respond promptly to task-related inquiries.
Notifications are divided into two groups: 'Needs Response' and 'Awaiting Reaction'.
The 'Needs Response' tab displays notifications from other users:
- Tasks requiring control;
- Unanswered comments on tasks;
- Unanswered comments on reports;
- Business processes left without action;
- Comments in CRM.
The 'Awaiting Reaction' tab shows notifications created by the user that are waiting for a response from another employee.
The 'Mandatory Response' module aggregates notifications requiring your participation: comments on tasks where you are the executor, and completed tasks under review where you are the responsible party.
Notifications can be filtered by category: all, business processes, comments, reports, and tasks. The module includes the standard Bitrix24 search filter, which helps locate specific messages quickly when the volume is high.
A dedicated 'Management' tab is available for department heads. This view displays the number of notifications per subordinate and allows detailed inspection of a specific employee's notifications.
The module enforces response control: employees see only notifications requiring their participation and must address them within the working day. Completing the working day is blocked until all notifications are answered (this feature is optional).
General iT can take care of implementing “Mandatory Reaction”, including installation, configuration and result verification.