What this solution does
The module enables users to create custom categories for chats within the Bitrix24 messenger.
Key features:
— creation of chat categories (up to 50 per user)
— adding chats to categories via the context menu
— renaming and deleting categories
— sorting tabs by drag and drop
— grouping work conversations for easier navigation
Requirements: on-premise Bitrix24 edition, version 26.0 or higher, web version.
Does not affect system performance.
A demonstration of the mobile chat category add-on in the browser is available via an Android demo. To verify functionality, open the demo session and the TEST demo category in the Bitrix24 application. The mobile add-on is installed separately from the web module. The demo environment uses a test account, a visitor queue, and resets automatically after the session ends.
When needed, General iT can implement “Chat Categories”, configure the module and verify it against the current website setup.