Verbox - Unified Customer Communication Center

What this solution does

Verbox is a unified platform for centralized management of customer inquiries from all communication channels. A single interface combines website chat, popular messengers (WhatsApp, Telegram, Viber), social networks (VK, Odnoklassniki), marketplaces (Avito, Ozon, Wildberries), classifieds, and email. This allows businesses to manage communications without switching between numerous tabs and applications.

Operators work with a unified list of dialogues. Inquiries can be routed by department, specific agent, or geography. The system supports automatic distribution by queue, randomly, or on a first-come-first-served basis. Separate agent groups can be assigned to different channels; for example, a regional team can be configured specifically for Avito.

The platform includes a visual chatbot builder that requires no programming. Bots operate consistently on the website and across all connected channels: they automatically answer frequently asked questions, collect contact details, and transfer the dialogue to a live agent when necessary. An AI assistant helps operators formulate responses, correct errors, translate messages, and generate brief summaries of conversations.

The built-in report builder allows creating dashboards for any key performance indicators: operator load by hour, first response time, chat-to-lead conversion, and distribution of requests by channels and tags. Generated reports can be saved and shared via a link protected by a passcode.

The system integrates with CRM platforms (Bitrix24, amoCRM, RetailCRM), telephony systems, Yandex.Metrica, and Google Analytics via API and webhooks.

The multicontact feature unifies all client requests from various channels into a single profile identified by phone number, email address, or contract number. Operators gain access to the full interaction history, eliminating the need to re-collect information and speeding up the service process.

The Co-Browse capability grants operators the right to view the client's screen and, if necessary, take control to demonstrate solutions.

Deploying the chat on a website takes a few minutes: simply copy the ready-made JavaScript code. Ready-made modules are available for popular content management systems (WordPress, Bitrix, OpenCart). The widget easily adapts to the site design: options include color selection, margin and border radius settings, CSS customization, and 10 pre-installed templates. The interface supports 23 languages.

The Verbox service offers three plans: a free plan with basic functionality, Startup with payment for actual inquiries, and Profi with unlimited inquiries and full platform capabilities. Individual terms are available for large-scale projects.

The free plan includes basic website chat functionality and is suitable for familiarizing yourself with the platform.

The Startup plan charges for actual inquiries. Packages range from 10 to 50 inquiries per month, priced from 110 to 550 rubles per operator. This plan is suitable for seasonal businesses and websites with unstable traffic. An AI assistant can be added for an additional 90 rubles per operator per month.

The Profi plan provides unlimited inquiries and all platform features. Subscription costs per operator are: 870 rubles for one month, 2350 rubles for three months, 4450 rubles for six months, 6380 rubles for one year, and 10,450 rubles for two years. Additional options include chatbots (150 rubles per operator per month), video calls (165 rubles per operator per month), an AI assistant (90 rubles per operator per month), and a knowledge base (165 rubles per month fixed per project). Prices on all plans are multiplied by the number of simultaneously active operators.

Integrations with CRM platforms:

Wazzup

RetailCRM

EnvyCRM

Omnidesk

U-ON.Travel

Alpha CRM

Verbox is a unified center for customer communications. The platform consolidates work in messengers and social networks: Telegram, WhatsApp, Viber, VKontakte, Gravitele, and Instagram. Collaboration is supported through integrations with Yandex Disk, PlanFix, Bitrix24, amoCRM, Megaplan, Tilda Publishing, ApiX-Drive, Roistat, Yandex Metrica, Google Analytics, Flexbe, and Wix. The sales section includes support for the AdvantShop service. The platform is compatible with websites and e-commerce systems: CloudPayments, Robokassa, Nethouse, 1C-Bitrix, YooKassa, Bazium, WordPress, A5.ru, Setup, UMI.CMS, Joomla, CS-Cart, Drupal, PayMaster, OpenCart, and MODX. Integration with artificial intelligence tools inSales and Wikibot is also provided.

General iT can take care of implementing “Verbox - Unified Customer Communication Center”, including installation, configuration and result verification.