What this solution does
Application security module for the on-premise version of Bitrix24 protects employee corporate correspondence from unauthorized administrator access via the 'Log in as user' mechanism. The solution blocks or controls access to chats, maintains a full audit log, sends notifications about access attempts, and helps meet information security requirements.
In the on-premise version of Bitrix24, an administrator with appropriate rights can view all employee correspondence without notifications or logging. This creates risks of confidential data leaks and violations of 152-FZ, GDPR, internal regulations, and ISO/IEC 27001 standards. Potentially vulnerable data includes personal and work messages, HR correspondence (complaints, terminations, compensation), legal and medical information, as well as personal data of clients and employees.
The 'Chat Correspondence Protection' module implements application-level access control and administrator action auditing in the on-premise version of Bitrix24 without modifying the system core.
Bitrix24 Chat Protection Module
Detects administrator login in the 'Log in as user' (impersonation) mode. Controls and restricts access to message history. Implements dual logging: application log entries and independent recording via database mechanisms. Sends real-time notifications to the information security team via messenger, email, or webhook. Protects module settings with a master password. Provides a controlled temporary access mode (Emergency Override).
The module complicates covert use of impersonation and ensures transparent auditing of administrator actions.
Business benefits
Reduced risk of confidential data leaks.
Transparency of administrator actions.
Readiness for internal and external audits.
Compliance with 152-FZ, GDPR, and ISO/IEC 27001 standards.
Increased employee trust in the corporate system.
Important
The module operates at the application level of Bitrix24 and is designed to control access through system interfaces. Protection against administrators with direct access to the server and database requires additional infrastructure measures.
When needed, General iT can implement “Chat message protection in Bitrix24”, configure the module and verify it against the current website setup.