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MODULE FOR 1C-BITRIX
Kommutator.net
The 'Ozon Chats' module for 1C-Bitrix integrates with the Ozon Seller API, enabling direct management of correspondence within the site's administrative panel. This solution is designed for online stores and support teams that need to quickly process inquiries, view dialogue history, and respond to customers without switching between multiple interfaces.
The 'Ozon Chats' module for 1C-Bitrix integrates with the Ozon Seller API, enabling direct management of correspondence within the site's administrative panel. This solution is designed for online stores and support teams that need to quickly process inquiries, view dialogue history, and respond to customers without switching between multiple interfaces.
After installation, a dedicated workspace appears in the administrative section. It provides a chat list with status filtering, message history viewing, the ability to start a new chat by posting_number, sending text messages and files, and marking correspondence as read. A debug page is also included.
Connection to the API is established using Client-Id and Api-Key. The module is suitable for 1C-Bitrix stores selling on Ozon, as well as for support managers and operators handling customer inquiries.
The module is designed for teams requiring a unified interface for processing chats without constant switching to the Ozon personal cabinet. It enables working with Ozon chats directly within the 1C-Bitrix environment, providing quick access to correspondence without switching between windows. The interface is optimized for daily customer support operations. The module does not create an unnecessary local chat database.
Settings are accessible via the «Services → Ozon Chats» section or through the path «Settings → Product Settings → Module Settings → Ozon Chats».
General iT can install and configure this module and check how it works on your website.
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