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MODULE FOR 1C-BITRIX
Income Media
In the standard CRM workflow, employees cannot manually select a specific number for outgoing calls. Clicking a client's phone number in the entity card initiates a call using the number configured in the employee's telephony settings as the default outgoing number.
In the standard CRM workflow, employees cannot manually select a specific number for outgoing calls. Clicking a client's phone number in the entity card initiates a call using the number configured in the employee's telephony settings as the default outgoing number.
To place a call from another available number, copy the phone number and initiate the call via the dialer menu in the contact center.
The module enables an employee to select an outgoing call number directly from the CRM card. The value selected in the entity record synchronizes with the outgoing number field in the telephony settings. This ensures the number can be chosen immediately before initiating a call with a client.
Access to view and select a number in the card is governed by permission settings. The number is available for selection only to employees with permission to make outgoing calls. This restriction does not apply to numbers connected via third-party PBX integration applications.
General iT can install and configure this module and check how it works on your website.
UPDATE HISTORY
Fixing module operation in demo mode
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YOUR PROJECT INFRASTRUCTURE
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