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MODULE FOR 1C-BITRIX

Awelite

Awelite: Technical Support

The Awelite: Technical Support module enables rapid configuration of support department interfaces, including ticket submission, status tracking, and user request management. It is compatible with all editions of 1C-Bitrix: Site Management with third-party systems. Only authorized system users can submit tickets and track their status.

Technical details

Published
23.10.2024
Version
1.0.2
Installed
Less than 50 times
Compatible editions
'First Site', 'Start', 'Standard', 'Small Business', 'Business'
Responsiveness
No
Composite support
No
Compatible with Sites24
No
Developer
Awelite

What this solution does

The Awelite: Technical Support module enables rapid configuration of support department interfaces, including ticket submission, status tracking, and user request management. It is compatible with all editions of 1C-Bitrix: Site Management with third-party systems.

Only authorized system users can submit tickets and track their status.

Key features:

- ticket control with business process workflow;

- default status and priority settings;

- image upload validation for tickets;

- default assignment of responsible personnel;

- definition of user groups authorized to manage tickets;

- notification delivery to responsible personnel and ticket authors;

- ticket management interfaces with required filters.

General iT can install and configure this module and check how it works on your website.

YOUR PROJECT INFRASTRUCTURE

A home for your website

BEFORE YOU ORDER

Let’s go through the details.

How do I purchase a solution?
Submit a request on the solution page. A manager will check your selection, confirm the terms and arrange the purchase. We can also help with installation and setup.
Is a 1C-Bitrix licence included?
The default price covers the solution itself. If the developer offers a bundle with a 1C-Bitrix licence, you can select it separately on the solution page.
Can I try a solution first?
Available online demos and trial periods are shown on the solution page. The trial length depends on the solution.
How much does renewal cost?
Renewal is calculated as 50% of the full solution price before discounts. A manager will confirm the renewal terms and period before you order.
Can you help implement the solution?
Yes. We can build a website or store based on a template, or install, configure and check a module for compatibility. The scope and cost of the work are agreed separately.

GENERAL iT

Let’s discuss your project

Получатель: ООО «Дженерал Ай Ти Рус»

1C-BITRIX

Install solution

Enter a domain with or without https://. The installer will open in your website control panel in a new tab.

Solution screenshots

Solution screenshot