What this solution does
The Awelite: Technical Support module enables rapid configuration of support department interfaces, including ticket submission, status tracking, and user request management. It is compatible with all editions of 1C-Bitrix: Site Management with third-party systems.
Only authorized system users can submit tickets and track their status.
Key features:
- ticket control with business process workflow;
- default status and priority settings;
- image upload validation for tickets;
- default assignment of responsible personnel;
- definition of user groups authorized to manage tickets;
- notification delivery to responsible personnel and ticket authors;
- ticket management interfaces with required filters.
General iT can install and configure this module and check how it works on your website.