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MODULE FOR 1C-BITRIX
ARAMA
The module provides a comprehensive component for creating and processing support tickets on websites running 1C-Bitrix. It is suitable for projects that do not have a built-in support module. The ticket creation process is simplified to a single step: the user enters a title and description. The captcha field appears only when necessary.
The module provides a comprehensive component for creating and processing support tickets on websites running 1C-Bitrix. It is suitable for projects that do not have a built-in support module.
The ticket creation process is simplified to a single step: the user enters a title and description. The captcha field appears only when necessary. This function is available exclusively to authorized users.
The component acts as an extension for the 'Adaptive / Tree / Extended Comments on Information Blocks' solution and does not function without it.
The ticket interaction interface mimics a chat by displaying messages in a conversation block. In reality, it is not a real-time chat: reloading the browser page is required to view new responses.
Email events are triggered upon ticket creation and when comments are added.
ARAMA: Tech Support is a module designed to organize technical support operations. It automates ticket processing, manages request queues, and facilitates user communication. The solution integrates with the VK platform to provide a unified communication channel.
The ARAMA Support module integrates with the Telegram messenger to organize technical support operations. The solution enables processing user requests directly within the Telegram interface, ensuring real-time communication and request management.
ARAMA: Technical Support
Free technical support for the module is provided during the update period. Requests are handled directly by programmers without intermediaries, reducing resolution time. We assist with module installation and configuration, and provide consultation on its operation.
To contact ARAMA technical support, use the provided contact details.
Email: scoder.ru@yandex.ru
Phone: +7 (987) 700-54-78
The ARAMA: Technical Support module is designed to organize technical support operations. It provides basic functions for registering, processing, and tracking user requests. Compatibility with other systems depends on the specific module version and environment configuration.
ARAMA: Tech Support — a module for handling VKontakte support. Developed by ARAMA.
The ARAMA Support module integrates with the Telegram messenger to organize technical support operations. The solution enables processing user requests directly within the Telegram interface, ensuring real-time communication and request management.
Online chat
Functionality can be extended to meet specific project requirements for an additional fee. The developer reserves the right to decline such customization requests without providing reasons.
General iT can connect “ARAMA: Technical Support”, configure it and verify the integration with the existing website.
UPDATE HISTORY
Improvement of module security
Adjustments to the complex component
Installer adjustments
Adjustments
Adjustments
Adjustments
USER EXPERIENCE
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YOUR PROJECT INFRASTRUCTURE
FROM THE SAME DEVELOPER
ARAMA
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