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MODULE FOR 1C-BITRIX
EasyChat — online chat for a website
EasyChat is an autonomous online chat module for websites built on the 1C-Bitrix platform. The solution enables receiving inquiries, responding to visitors via a dedicated operator panel, and storing all correspondence history, attachments, and settings on the website owner's server. The system operates without transferring data to external cloud services, ensuring full control over communication.
EasyChat is an autonomous online chat module for websites built on the 1C-Bitrix platform. The solution enables receiving inquiries, responding to visitors via a dedicated operator panel, and storing all correspondence history, attachments, and settings on the website owner's server. The system operates without transferring data to external cloud services, ensuring full control over communication.
The module is optimized for online stores, corporate portals, and service companies requiring a managed communication channel. Key features include a chat widget for the public site area, a web interface for operators, a dialogue log, and quick reply templates. Users can customize the widget's appearance, language, and position, and receive WebPush notifications.
Additional capabilities include an Android operator mobile app, integration with VK community messages, and connection to the MAX bot. The system supports advanced search across inquiries, knowledge bases, and site data, and offers a virtual consultant based on neural networks. Starter tokens (EasyTokens) are provided for testing neural network functions.
The technical implementation supports multi-site installations on 1C-Bitrix and background task processing via the platform agent.
Administrators can independently enable external communication channels and AI features. VK, MAX, WebPush, Android Push, and AI providers are utilized only within the specific scenarios they are activated for.
EasyChat accelerates responses to visitor inquiries, prevents the loss of website leads, reduces operator workload, and ensures control over customer data.
General iT can install and configure this module and check how it works on your website.
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