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MODULE FOR 1C-BITRIX
Itees
This edition of the Zabotix chatbot builder for the boxed version is designed for operation within a closed environment. All module components, including the editor, are installed on your server and do not require connection to external developer servers. The tool enables automation of customer service in Bitrix24 and allows creating chatbots for open lines without programming.
This edition of the Zabotix chatbot builder for the boxed version is designed for operation within a closed environment. All module components, including the editor, are installed on your server and do not require connection to external developer servers. The tool enables automation of customer service in Bitrix24 and allows creating chatbots for open lines without programming. It is suitable for sales, marketing, customer support, and other business processes. The functionality allows delegating routine tasks to the bot.
Zabotix Chatbot Builder (boxed version) with an integrated editor by Itees automates sales and customer support processes. The tool qualifies potential clients, collects data through personalized dialogues, and generates recommendations based on the gathered information. Data is automatically stored in Bitrix24 CRM, supporting flexible segmentation and further automation. The system moves deals and leads between stages, leveraging Bitrix24 capabilities for scheduling calls and meetings, as well as sending emails and messages. The chatbot replaces standard low-conversion web forms with engaging dialogues, increasing sales department efficiency without expanding the staff. Routine operations are delegated to the bot, freeing up employee time for productive client interaction. The solution optimizes service processes and accelerates response times to customer inquiries.
Zabotix Chatbot Builder (boxed version) with an integrated editor by Itees. The solution provides 24/7 customer support without breaks or downtime. The bot handles multiple conversations simultaneously without waiting for previous dialogues to finish, accelerating response times and increasing support team productivity. Automating routine inquiries frees up staff time for complex and non-standard tasks.
Integration with messengers is achieved via Bitrix24 open lines or external modules, ensuring compatibility with any platform. To utilize specific messenger features not supported by standard Bitrix24 tools, a chatbot token can be specified in the connection settings. This unlocks extended capabilities, such as custom keyboards in Telegram. The system also supports automating communications based on deal or lead stages.
Zabotix Chatbot Builder (boxed version, edition with integrated editor) by Itees. This module leverages Bitrix24 bots to automate individual dialogues with clients in messengers when a deal or lead reaches a specific stage. For instance, the chatbot can send detailed purchase information immediately after payment is received or collect additional data required for order processing or event registration. Dialogues can be initiated at any point following the client's first contact. The tool enables flexible configuration of service processes to enhance customer support quality.
General iT can install and configure this module and check how it works on your website.
UPDATE HISTORY
Fixed an issue with unstable triggering of silence triggers.
Fixed an issue with launching the initial node in a new dialog.
Fixed an issue with loading reference data in the editor.
Fixed an issue with checking the uniqueness of a group name.
Fixed an issue with triggering silence triggers.
Fixed an issue with attaching the chat to the feed of a CRM entity.
Fixed an issue with excessive truncation of text in VKontakte buttons.
Fixed an issue with matching the response from buttons with truncated text to answer options.
Improved the stability of displaying bot messages in the chat.
Fixed an issue with the bot ignoring the /start command.
Fixed an issue with the bot reacting twice when launched in Telegram via the /start command.
Fixed an issue with the incorrect order of sending messages in the chat.
Improved the bot's response speed when the "Prohibit direct calls to PHP in bot actions" parameter is disabled.
Fixed an issue with the naming of a file received via a link from VKontakte.
Added support for buttons and image sending in the MAX connector.
Added a system variable "Connector Code".
Fixed an issue with loading certain data in the chat-bot editor.
Fixed an issue with employee access to the chat-bot settings component.
Fixed an issue with the availability of certain chat-bot actions in the editor.
Fixed an issue with opening the import of API settings.
Fixed an issue with displaying error text in the log.
Improved the security and reliability of background processes.
Updated component styles for compatibility with new versions of Bitrix24.
Fixed an error in displaying additional responses
Fixed an error when adding files to a task
Fixed an error in the operation of robots and business process activities for launching chatbot scenarios
Fixed an error when importing scenarios in multi-bot mode
In the operation of assistants and silence triggers, added tracking of sent files as user activity. Previously, sent files were not counted as messages
Added support for polling requests for the action to query external APIs. The new parameter allows waiting for changes in the API response before proceeding further in the scenario
In the scenario launch robot, added the ability to select open lines in which the scenario must be launched
In the scenario launch robot, added the ability to select chatbots for which to launch the scenario
In the scenario launch robot, added the ability to pass additional information to chatbot variables
Actions for creating, modifying, and searching CRM entities now automatically add a link to the chat in the "Messenger" field when the "Link entity to chat" parameter is enabled
Added support for rounding in calculations
Added support for negating conditions in the CRM search action
Standard /help command support has been disabled. Now this command can be used in any node along with any other commands (except the /start command, which is used in the start node)
Standard mouse wheel behavior has been switched to "screen scroll" mode instead of changing the scale
In the user response settings, the default for "when responding not from the list" has been changed. Previously, it was set to "launch unknown command". Now it is set to send a message waiting for a response from the list
Fixed an error when sending the user tag along with the username from a variable for some connectors
Implemented the ability to work with external APIs
Improvements to export and import functionality
Added the ability to create a case in the CRM entity feed when the "Link entity to chat" parameter is enabled in the actions for creating and searching CRM entities
Added the ability to create a case in smart process elements when working with smart processes in chatbot actions
Conditions now support checking for multiple fields (Contains, Equals)
Added support for holidays in working time check conditions
Added support for Yes/No type fields in actions for creating and modifying CRM entities and smart processes, as well as when working with variables
Added the ability to check if variables match intents in chatbot conditions
In the variable assignment action for the "Link to user" type, added the ability to manually specify the user ID
For the "Operator command" assistant, added the ARG_STRING parameter, which allows passing additional parameters to the chatbot scenario when launching the assistant via an operator command
Editor: Added the ability to edit user response settings from the node preview
Editor: Added the ability to drag and drop bot actions with the mouse in the node preview
Editor: Increased the height of the editor field
Editor: Implemented a number of other improvements to the chatbot scenario editor
Fixed a problem with no reaction to the /start command in Telegram
Fixed a problem with an infinite loop in the initial dialogue for chatbots
In module settings, added the ability to prohibit direct access to PHP in bot actions
Updated module integrity check: Added a check for chatbots
Added the ability to add smart processes to custom fields of entities of the 'linked to CRM' type
Added control for loading data in actions to transfer to another open line and to fill the variable
Fixed data output via tags
Fixed an issue with searching by fields of smart processes with a specified code
Fixed an issue with retrieving additional data in ATTACH
Fixed an issue with the length of the unique key when creating a database table
Fixed an issue with searching for smart processes
Fixed an issue with the character limit in HL-block properties
Fixed an error in component settings
Added the ability to choose whether to delete or preserve data during module uninstallation
Added new functionality "Intents"
Added the ability to create more than one chatbot
Added the ability to change the start node for each chatbot
Added the ability to enable or disable debugging for each chatbot
Added a new action "Add user to chat"
Added the ability to edit links in the text sending action
Added support for the Turkish language
Added support for formatting in Viber
Added removal of unsupported tags in VKontakte
Added the parameter "Do not count bot messages as operator responses" in the Silence Assistant
Added the parameter "Make entity primary for chat" in the "Launch Scenario Node" robot
Added support for retrieving parameters from attached additional data
Removed numbering from hidden responses; such responses now work only based on the specified text and do not disrupt the numbering of visible responses
Improved the operation of the card sending action
Improved data loading in the editor
Significantly restructured bot settings
Fixed an issue with the display of a link button when simultaneously sending a keyboard in Telegram and Viber chats
Fixed an issue with keyboard display when simultaneously sending a file
Fixed several errors in the operation of triggers and Silence Assistants
Fixed several errors in working with smart processes
Fixed several errors in import functionality
Fixed an issue with scenario loop triggering when sending multiple files
Fixed an error in determining the chat status for new Bitrix chats
Added integrity check and repair for the module
Fixed issues in trigger import
Added support for multi-list
Added support for the Yousapp connector
Fixed an issue with connection loss when deleting a node
Fixed debug display
Fixed an issue with sending messages via messenger APIs
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