Chat bots for employees. Constructor by Zabotix. Boxed version

What this solution does

Chatbot builder for internal Bitrix24 chats. The solution enables automated employee notifications, internal request registration, and the management of training, testing, and onboarding processes directly within the messenger interface.

Bot capabilities:

- Employee training and testing.

- New hire onboarding.

- Reception and registration of internal requests (e.g., for technical support or office supplies).

- Real-time notifications about company changes.

- Automated responses to frequently asked questions.

- Information search in Bitrix24 help documentation or external sources directly from the chat.

The tool is particularly useful for department heads, HR specialists, and IT departments.

Features of created scenarios:

- Asking questions, collecting, and saving answers.

- Sending messages and notifications to employees during work processes.

- Assigning tasks to employees.

- Waiting for task completion by the responsible person or acceptance by the assigner before proceeding to the next scenario step.

- Integration with smart processes: creating, searching, and editing records.

The module enables management of CRM entities: creating, searching, and editing leads, contacts, companies, and deals. It supports launching business processes based on these entities. Scenarios for training, testing, and other tasks can be executed in isolated chats. Bots answer user questions, send SMS messages, and perform searches on external websites, delivering results to the chat. The functionality is designed to automate employee workflows within the Bitrix24 environment using the provided builder.

General iT can handle the implementation of “Chat bots for employees. Constructor by Zabotix. Boxed version”, from installation to configuration and compatibility checks.