What this solution does
The Messenger Requests module for 1C-Bitrix sites integrates contact forms, order forms, and authorization forms with instant messaging platforms. It enables automatic forwarding of messages from these forms to a selected messenger, streamlining communication between business and clients. Incoming request processing is automated through staff responses via the messenger's mobile app or desktop version. This solution improves response times to potential customer inquiries and enhances audience loyalty. Currently, notification sending is supported only in Telegram.
General iT can install and configure this module and check how it works on your website.