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MODULE FOR 1C-BITRIX
PUSK
The Service Desk module is designed to organize technical support within a corporate portal. It facilitates support for both internal employees and external clients of the company. The module supports various operational scenarios, including handling incidents and service requests for existing systems, as well as managing change requests, modifications, and improvements.
The Service Desk module is designed to organize technical support within a corporate portal. It facilitates support for both internal employees and external clients of the company.
The module supports various operational scenarios, including handling incidents and service requests for existing systems, as well as managing change requests, modifications, and improvements.
Task management can be performed using a classic list with assigned deadlines and responsible parties. However, the Kanban methodology is recommended, offering visually clear cards with color coding for better process visualization.
The module is applicable not only in IT but also for automating facility requests, procurement, and other business areas. Its primary goal is to ensure coordinated work among adjacent departments on a single visual board.
PUCK: Service Desk is a module for organizing technical support and managing requests. The system enables creating tasks from tickets, processing user requests, and tracking inquiries within a unified interface.
General iT can install “PUSK: Service Desk”, configure its settings and verify its operation in the existing project.
UPDATE HISTORY
Minor fixes
Integration with new chats
Bug fixes
Flowchart
Bug fixes
Improved compatibility with PHP 8.1
YOUR PROJECT INFRASTRUCTURE
FROM THE SAME DEVELOPER
PUSK
PUSK
The 'Plan-Fact 2.0' module, developed by PUSK, is designed for planning commercial activities, specifically sales and marketing department metrics. The application also supports planning any other corporate indicators for which data is available in the corporate portal.
PUSK
The 'PUSK: Activities — Tasks Related to Entity' module is designed to search for all tasks, including completed ones, linked to a selected entity in CRM. The component supports searching by the following entity types: lead, deal, contact, company, invoice, and smart process.
PUSK
The PUSK: Activity - Search Files in Task module is designed to automatically search for identifiers of all files associated with a task. The component covers files specified in the task body (description) as well as files attached to comments. This is an additional block for configuring business processes in CRM.
MORE FOR YOUR WEBSITE
NBTech: Task Chat Messages Search
The NBTech: Task Chat Messages Search module extends full-text search capabilities in Bitrix24 by indexing the text of messages from task chats. Following the transition to the new discussion mechanism based on messengers, standard search stopped indexing task chat content, limiting results to task titles, descriptions, and standard fields.
NBTech: Automatically add mentioned users to task observers
The NBTech module for Bitrix24 automatically adds users to task watchers when they are mentioned in the task chat. During task discussions, employees often use @mentions to tag colleagues. While the mentioned user receives a notification for that specific message, they do not automatically become a chat participant or task watcher.
NBTech: Chat display settings in tasks
The NBTech: Task Chat Display Settings module for Bitrix24 allows flexible management of column widths in task cards and the messenger, as well as optimizing the chat list display. Employee needs vary: some require a detailed task description, while others need a wider area for active discussion. A standard ratio does not suit everyone.
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