What this solution does
The NBTech module for Bitrix24 automatically adds users to task watchers when they are mentioned in the task chat.
During task discussions, employees often use @mentions to tag colleagues. While the mentioned user receives a notification for that specific message, they do not automatically become a chat participant or task watcher. Consequently, they cannot see the full discussion context and miss subsequent notifications about new messages or changes. To track the task, they must manually add themselves as watchers.
The module resolves this issue automatically: a single mention is sufficient for a colleague to gain full access to the discussion and all task notifications.
After standard installation, the module registers itself, and a new settings item appears: "NBTech: Automatic addition of mentioned users to task watchers".
General iT can handle the implementation of “NBTech: Automatically add mentioned users to task observers”, from installation to configuration and compatibility checks.