Bussol AI Consultant

What this solution does

Bussol AI Consultant is a module for 1C-Bitrix that transforms a standard website chat into an intelligent assistant. The solution utilizes the GigaChat model to analyze data from selected information blocks, product catalogs, properties, prices, stock levels, trade offers, and uploaded documents. The system identifies relevant information and generates clear responses for users. The product is designed for online stores, corporate websites, service companies, manufacturers, distributors, and projects with extensive reference or technical knowledge bases.

Functional capabilities:

Answering visitor questions using GigaChat.

Searching information simultaneously across multiple selected information blocks.

Working with products, their characteristics, properties, prices, and stock levels.

Accounting for trade offers and SKU.

Applying semantic search based on embeddings.

Augmenting semantic search with keyword, name, article, and model-based search.

Generating coherent text responses based on found data.

Processing files in PDF, DOCX, XLSX, TXT, and CSV formats.

Utilizing a proprietary database of ready-made answers.

The Bussol AI Consultant module enables live communication with visitors, including greetings, expressions of gratitude, and short conversational replies. If information is insufficient, the system automatically transfers the conversation to an operator. Managers can respond to visitors via MAX or Bitrix24 platforms. The module creates leads and contacts in Bitrix24, sends inquiries to email and the MAX system, and maintains a complete history of dialogues.

Built-in analytics tools allow for the evaluation of answer quality, tracking of dialogue statistics, and logging of questions for which no solution was found. A RAG-debug mode is provided to verify search accuracy. The system supports background data indexing and operates in the composite mode of 1C-Bitrix. Additional features include sound notifications and the ability to resize the chat window.

Intelligent search across website data is not limited to a pre-prepared set of questions and answers. The module uses the content of selected information blocks as a knowledge base, finding relevant information directly within the website data. Search queries include element names, teasers, detailed descriptions, information block properties, product characteristics, prices, stock levels, product availability, trade offers, SKU, article numbers, and models.

The Bussol AI Consultant module by developer BUSSOL processes user requests, such as: "I need a pump with a capacity of about 50 liters per minute for a well." The system locates suitable products and specifications in the catalog, and the GigaChat model generates a natural response. For example: "The Grundfos SQ 2-55 model may suit you. Its capacity is about 53 liters per minute. The item is in stock. If you specify the well depth, I can help check the required head."

The core of the operation relies on a hybrid RAG search scheme combining multiple methods. This includes semantic search using embeddings, keyword search, name matching, search by models and article numbers, analysis of numerical characteristics, querying a database of ready-made answers, and searching uploaded documents. This approach enables effective handling of both natural language questions and queries containing specific technical parameters.

The module can generate responses based on the simultaneous analysis of multiple data sources. When a user asks: "Is this item in stock and what is the delivery cost to Krasnodar?" the system can aggregate information from various repositories: specifications and stock levels from the catalog, prices from the trading catalog, delivery terms from a separate information block, and additional conditions extracted from PDF or XLSX files.

The module uses ready-made rules from the answer base. After gathering data, GigaChat combines them into a single coherent response.

Working with Documents

In addition to information blocks, the system supports uploading documents in the following formats: PDF, DOCX, XLSX, TXT, CSV.

This is convenient for storing instructions, regulations, price lists, technical documentation, delivery terms, warranty rules, internal reference books, and service descriptions.

Background Indexing

To accelerate search, background indexing is implemented. Content embeddings are calculated in advance and stored in the index. When data is updated, only the changed fragments are reprocessed. This reduces the number of API requests and speeds up the consultant's response time.

Answer Base

A separate answer base is provided for standard questions. When a query matches exactly, the module returns a ready-made answer without contacting the generative model. If only a similar question is found, its information is used as an additional source for GigaChat along with data from information blocks and uploaded documents.

Context Recognition

The consultant distinguishes between informational queries and ordinary conversational remarks. For example, messages such as "Thanks for the recommendations" or "Understood, thanks" are processed as dialogue rather than knowledge base queries.

The Bussol AI Consultant module recognizes standard greetings and farewells, responding naturally without triggering unnecessary catalog searches. If a message contains a real question, such as 'Thanks, but how much does it cost?', the module continues to search for information in the knowledge base.

The conversation is transferred to a manager only when no relevant sources are found or when the available information is insufficient for a confident answer. In the event of a temporary technical error, the contact form is not displayed.

In operator mode, the dialogue continues in the same chat window after the request is transferred to a manager. The manager can respond to the visitor via the MAX system or the Bitrix24 platform. The manager's reply appears directly in the user's chat without requiring a switch to another communication channel.

Integration with Bitrix24 allows the module to create leads, contacts, and contacts linked to a specific lead within the system. The inquiry history and contact details are passed to the manager for further work.

Notifications about new inquiries can be sent to the MAX system, via email, or to Bitrix24.

The module's channels operate independently. The administrative section provides detailed analytics on the consultant's performance. The system allows monitoring of the following metrics: total number of dialogues, message volume, number of requests to a live operator, generated leads, percentage of unanswered questions, statistics of positive and negative ratings, sources of generated answers, user activity dynamics, and the current state of the search index.

Answer Rating

Visitors can rate the consultant's responses using dedicated buttons. Collected reviews are saved in the system and used to analyze the knowledge base quality and further tune the assistant's logic.

Unanswered Questions Logging

The module automatically registers questions for which sufficient information could not be found in the database. This allows for the rapid identification of content gaps on the website and the addition of missing data to information blocks, product descriptions, FAQ sections, documents, and technical specifications.

RAG-debug Tool

A search mechanism debugging tool is provided for administrators. Upon entering a test question, the system displays a full report: found sources, the information block identifier containing the data, the element name, semantic score and keyword score values, the overall relevance indicator, text fragments sent to GigaChat, and the rationale for selecting or discarding a specific fragment.

Response quality can be tuned quickly without programming.

Chat Interface

The widget adapts to the site design. Supported settings include:

consultant avatar;

color scheme;

window title;

message text;

notification sounds;

sound for sending a question;

sound for receiving an answer;

chat window size increase by 30%;

mobile device adaptation.

Composite Mode Support

The module works correctly in the composite mode of 1C-Bitrix. The widget reinitializes properly after dynamic content is loaded. The current sessid is requested separately and is not saved in the static HTML cache.

Security

The module includes:

CSRF protection;

rate limiting;

access rights verification for infoblock elements;

server-side data validation;

secure webhook interaction;

safe message rendering;

TLS support;

ability to store secret keys outside the public part of the site.

No Mandatory External SaaS

The module is installed directly into 1C-Bitrix and integrates with GigaChat. No mandatory monthly subscription to an external developer service is required for core functionality.

The Bussol AI Consultant module ensures full owner independence in managing configuration, knowledge bases, source resource data, and interaction algorithms. The solution is tailored for online stores, manufacturing companies, distribution networks, the B2B segment, service organizations, corporate portals, as well as projects with extensive catalogs, complex technical documentation, or a high frequency of repetitive questions. This is not a standard neural network chatbot but an intelligent agent that operates on real website data, extracts necessary information, formulates clear responses for users, and transfers the conversation to a live manager when needed. As a result, the site transforms from a static information source into an active digital consultant working around the clock.

General iT can handle the implementation of “Bussol AI Consultant”, from installation to configuration and compatibility checks.