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MODULE FOR 1C-BITRIX
Webest
This native module for the boxed version of Bitrix24 enables exporting Open Lines dialogues directly from the Contact Center interface. The integration is seamless, preserving the standard workflow for employees without requiring navigation to external system sections.
This native module for the boxed version of Bitrix24 enables exporting Open Lines dialogues directly from the Contact Center interface. The integration is seamless, preserving the standard workflow for employees without requiring navigation to external system sections.
Export functionality is available in three modes: from the general dialogue list, from a specific dialogue card, or based on applied filters. The export selection is generated strictly according to current filter settings (period, operator, line, status, etc.), ensuring that only the records currently displayed are exported.
Exporting from a specific dialogue card allows for the immediate retrieval of correspondence history, suitable for client handovers, internal case reviews, training material preparation, or legal inquiries.
The Open Lines Dialogs Export module enables data export in two formats: CSV for analytics, BI systems, and spreadsheet processing, as well as JSON for integrations and data preparation for artificial intelligence. The format is selected before starting the export.
When handling large data volumes, the system automatically splits the export into packages if the volume exceeds the set limit. By default, each file size is 10 MB. When the limit is exceeded, multiple files are created and combined into a final ZIP archive. This ensures safe export of large dialog arrays without server errors or restrictions.
The module provides a flexible access control system fully aligned with Bitrix24 security logic. Settings allow enabling export only for specific departments, granting access to individual employees, or restricting export capabilities for operators.
The solution ensures full native integration into the Contact Center using the standard Open Lines filter. Export is performed without changing the familiar interface, and all operations occur entirely within the on-premise portal. The tool is suitable for sales department managers, contact centers, analysts, and companies implementing artificial intelligence technologies.
The module is designed for organizations that need to archive the correspondence history of open communication lines.
General iT can connect “Export of Open Line Dialogs”, configure it and verify the integration with the existing website.
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YOUR PROJECT INFRASTRUCTURE
FROM THE SAME DEVELOPER
Webest
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