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MODULE FOR 1C-BITRIX
Simple Calls - works with 25+ office/cloud PBX systems and mobile phones on Android
The 'Simple Calls' module integrates Bitrix CRM with over 25 models of office and cloud PBX systems, as well as mobile devices running Android. This solution enables the organization of a call center without the need to purchase additional expensive software or specialized hardware.
The 'Simple Calls' module integrates Bitrix CRM with over 25 models of office and cloud PBX systems, as well as mobile devices running Android. This solution enables the organization of a call center without the need to purchase additional expensive software or specialized hardware.
The module provides automatic identification of incoming callers: the customer card opens on the operator's screen immediately upon receiving a call, before the handset is lifted. Outbound calls are initiated directly from the CRM interface by clicking on a phone number, eliminating the need for manual dialing on a physical phone.
The system automatically logs all call history on the customer card within Bitrix. For PBX models that support this feature, call recordings can be played back, allowing for immediate analysis of communications with clients over any period.
Automatically connects customers to the responsible manager, eliminating lengthy voice menus and transfers between staff. The solution integrates with Bitrix24 to work with standard Android phones and cloud PBX systems. Supported cloud platforms include Telfin.Office, MANGO OFFICE, Zadarma, Uiscom, Youmagic, MTT, Dom.ru, Rostelecom, and Zebra Telecom. The last seven systems require a softphone. Compatibility with on-premise PBX includes Asterisk (versions 1.8, 11), FreePBX, Elastix, and NEOPbx, as well as Panasonic equipment (KX-TDA, KX-TDE, KX-NCP, KX-NS series), LG-Ericsson (Aria SOHO, ipLDK, iPECS), Avaya IP Office 500, and Cisco Unified Communications Manager. Yeastar MyPBX is also supported via softphone.
If “Simple Calls - works with 25+ office/cloud PBX systems and mobile phones on Android” is required, General iT can help with installation, configuration and a technical check after integration.
UPDATE HISTORY
Application security update
Support for new Bitrix API
Fix for default list fields in the module
Remove lead creation on smart transfer
Fix for settings saving and module removal issues
Fix for notifications and lead saving after removal
Fix for connection to pz after API update
Fixed connection to pz
Minor notification fix
Small fix to improve compatibility with PHP 7.
Fixed player display error when audio recording is empty
Fixed error of multiple lead creation when a call was received by several users simultaneously
Built-in audio player added. Text link to audio recording added
Added a setting parameter to control automatic lead creation
Added function for automatic lead creation for calls from unknown numbers (lead name format: "Simple Calls, number")
Fixed an error that caused module settings to be ignored
Fixed subscriber search by phone number
Fixed calling a number from the drop-down list
The user's internal number is now a required parameter for connecting to Simple Calls
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