Internal Calls Statistics

What this solution does

The module collects and displays detailed statistics for all internal audio and video calls within the Bitrix24 corporate portal. Data includes information on participants, call duration, event chronology, and provides access to call recordings and text transcripts.

The solution addresses the lack of centralized analytics for internal communications. Managers and administrators gain a transparent view of employee activity, enabling assessment of workload, communication quality, and team engagement.

Key capabilities:

Comprehensive call statistics

Tracking of call initiators and recipients, participant counts, duration logging, and event chronology.

Separate format analysis

Collection and display of statistics specifically for audio and video calls.

Call transcription

Access to text versions of audio meeting content.

If the Bitrix24 Follow‑Up feature was used, a text transcript of the conversation is available.

Call recordings

Audio and video recordings are available for viewing only if they were enabled by the participants.

Module benefits

1. Communication transparency

All calls are recorded and available for analysis.

2. Quality control

Recordings and transcripts help assess communication effectiveness and identify problem areas.

3. Manager convenience

All statistics are consolidated in one place, eliminating the need for manual data export and complex configuration.

4. Team efficiency improvement

Call analytics helps optimize employee workload and improve collaboration.

General iT can install and configure this module and check how it works on your website.