Employee Internal Number Management

What this solution does

The Employee Extension Management module is designed for clinics and organizations where different employees work shifts at the same workstation. It allows for quick changes to an employee's internal phone number, ensuring that the correct responsible party is assigned for calls in Bitrix24.

The employee card includes a field for entering and editing the internal phone number. Employees can independently specify and update the number written on their telephone device. Upon saving, the internal number is automatically updated in the telephony system.

Usage scenario: A computer and a telephone device with a fixed internal number (e.g., 100) are installed at the workstation. One employee works at this station today, and another tomorrow. To ensure call cards open correctly and the responsible party is assigned accurately, the Asterisk application or a similar solution must be installed on the portal.

In the user card, an employee specifies their internal phone number and can modify it. Upon saving, the number is updated in the telephony system. If two different employees specify the same number (for example, 100), the system automatically assigns it to the last user and releases it from the previous owner. This ensures data accuracy, prevents number duplication, and guarantees correct call routing among employees. The solution is simple to use and minimizes the risk of errors in managing internal numbers.

General iT can install and configure this module and check how it works on your website.