Itgrix Asterisk Integration

What this solution does

The Itgrix module integrates Bitrix24 with Asterisk IP telephony, enabling call management directly within the CRM interface. The solution is compatible with Asterisk version 1.8 and above, supporting both standalone installations and distributions such as FreePBX, Elastix, and Issabel. No additional software is required for installation, which can be performed on any server meeting the technical specifications. The system preserves all existing PBX settings, including call routing, groups, and queues.

The module architecture offers flexibility in call recording storage, allowing data to be saved either in the Bitrix24 database or on a local server. Integration enables the automatic creation of Leads or Contacts when a call is received from an unknown number. Information about the call source is automatically added to the contact card, and the responsible manager is assigned to the employee who first answered the call. During a conversation, a popup card with call details appears within the CRM interface.

The client card displays the history of client inquiries. Users can add comments to calls, create deals or invoices, and navigate directly to the client profile details.

Call logging in Bitrix24

Call data is automatically transferred to the client card. The system provides information on call time and duration, along with the ability to listen to recordings directly within the CRM interface.

Missed call tracking

If a call is missed from an unknown number, a Lead is automatically created and assigned to a responsible employee. For missed calls from known clients, the system can be configured to automatically generate a task for the relevant manager or on-duty specialist.

Click-to-call from Bitrix24

The module enables initiating a call by simply clicking on the phone number within the client card.

Automatic routing to responsible manager

When an incoming call is received from a client registered in the CRM, the connection is automatically established with the manager responsible for that client.

End-to-end analytics

The Lead record captures the traffic source based on the phone number (trunk) used for the call. Bitrix24 reports display lead distribution by source, conversion rates to deals, and the profitability of marketing channels.

Additional functionality

The module can be customized to meet specific business requirements.

The module provides 11 integration points for embedding custom scripts into call processing logic. This enables performing additional actions, modifying data before sending requests, and initiating queries to both the Bitrix24 database and external information systems.

The Itgrix Asterisk integration module is used by clients in various countries worldwide, including Russia, Belarus, Ukraine, Moldova, Albania, Kazakhstan, Kyrgyzstan, Uzbekistan, Georgia, Armenia, the United States, Hungary, Brazil, Peru, Colombia, Vietnam, India, Costa Rica, Ecuador, and other nations.

General iT can install and configure this module and check how it works on your website.