FoxTalk — AI online consultant and chatbot: responds to customers 24/7 and collects leads

What this solution does

FoxTalk is an AI-powered online consultant module for websites and online stores. It embeds a chat interface on public pages of the site: visitors ask questions, the bot responds within seconds based on your knowledge base, and transfers complex conversations to a human manager.

Key capabilities:

Provides answers to visitors at night, on weekends, and during periods when managers are busy.

Handles standard inquiries regarding delivery, payment, stock availability, and prices from your price list.

Transfers the conversation to a manager according to defined rules: for custom pricing requests, complaints, or when a user asks to speak with a person. The manager receives a notification in Telegram and replies to the same chat via the FoxTalk control panel.

Automatically saves the client's name, phone number, and email address from the chat history into the dialogue card.

Service features:

Knowledge base support for PDF, DOCX, TXT, MD, and CSV files. Changes take effect with the next bot response.

Customizable chat appearance matching the website's colors, including your logo, name, and avatar.

Business hours mode: the bot informs the client when a human operator will respond.

Unified dialogue list for the website, Telegram, MAX, Avito, and email (available on paid plans).

AI assistance for managers: automatic draft response generation based on chat history and the knowledge base.

Reporting: statistics on inquiries and leads, the percentage of dialogues handled without manager involvement, and manager response speed.

Before the conversation begins, visitors are shown a consent text for personal data processing in compliance with Federal Law 152-FZ. The website owner defines the content of this text.

Module capabilities

In a multisite configuration, a unique FoxTalk key can be assigned to each site.

Connection is established with a single click: the site domains are automatically added to the FoxTalk service, and the key is inserted automatically.

The "Check Connection" button immediately identifies issues: an incorrect key, the domain not added to FoxTalk, or missing company data.

The chat does not load in the administrative section, in edit mode, or in AJAX responses.

The module does not modify init.php or site templates. Upon removal, only the module's own settings are deleted.

FoxTalk service and plans

The module is free, but the chat operates through the external FoxTalk service (foxtalk.ru). A FoxTalk account is required for operation.

Free plan (0 RUB): 50 AI dialogues per month, 1 channel, 1 employee, FoxTalk logo displayed in the chat window.

Start plan (2,990 RUB per month): 300 AI dialogues, all channels, up to 3 employees, AI suggestions, no FoxTalk logo.

Business plan (6,990 RUB per month): 1,000 AI dialogues, up to 10 employees, audio presentation, and weekly summary.

Pro plan (14,990 RUB per month): 5,000 AI dialogues, unlimited number of employees.

A dialog is a conversation in which the AI responds at least once during a calendar month. When the dialog limit on a tariff is exhausted, new conversations are handled by a manager. Paid tariffs are paid on the FoxTalk website, not through the 1C-Bitrix Marketplace. Current prices are listed on foxtalk.ru.

Data Security

The module does not read or transmit customer data, order information, website user profiles, or the 1C-Bitrix license key. Visitor correspondence goes directly from the browser to the FoxTalk service. When the "Check Connection" button is pressed, the site sends only the FoxTalk site key and the site domain names to the system. When the "Connect to FoxTalk" option is selected, the administrator's browser opens the service, sends the site domain names and the module settings page address to return the site key.

Requirements and Limitations

The site must be accessible via the HTTPS protocol on a domain name. The chat does not start on an IP address or without HTTPS.

For the "Check Connection" button to work, the hosting must allow outgoing HTTPS requests to the foxtalk.ru domain.

The site domain must be added in the FoxTalk personal account; otherwise, the service will not open the chat.

The module source code is open, with no encoded parts. Additional modules are not required.

Frequently Asked Questions

Is an account needed and how much does it cost?

The chatbot operates on the FoxTalk service platform. The module is free, and registration does not require a credit card. The Free plan includes 50 AI dialogues per month; paid plans start at 2,990 RUB per month.

What happens when the dialogue limit is reached?

The chat continues to function: new messages are immediately routed to a manager, and the bot stops responding. The dialogue counter resets at the start of the next calendar month.

Where does the bot retrieve answers from?

From a knowledge base uploaded to the FoxTalk control panel. Supported file formats include PDF, DOCX, TXT, MD, and CSV. Changes take effect from the next bot response.

How does the manager receive notifications about new questions?

The manager receives a notification in Telegram and replies to the chat directly from the FoxTalk control panel. Website visitors do not need to install any additional software.

Does the module access order or customer data?

No. The module does not read or transmit data regarding customers, orders, or site users. Visitor correspondence is sent directly from their browser to the FoxTalk service.

The chat does not appear on the website. What should be checked?

Click the "Check Connection" button in the module settings to identify the issue. Common causes include an incorrect key, a domain not added to FoxTalk, or incomplete company data. The website must also be accessible via the HTTPS protocol on the specified domain name.

General iT can connect “FoxTalk — AI online consultant and chatbot: responds to customers 24/7 and collects leads”, configure it and verify the integration with the existing website.