S-WEBS: Service Center

What this solution does

S-WEBS: Service Center

A ready-made website solution for a repair workshop built on the 1C-Bitrix: Site Management platform. The system includes a client personal cabinet and an employee workspace. Clients submit requests, approve estimates, and track repair progress. Technicians record device intake, perform diagnostics, manage work logs, and process final handover.

The website features a service catalog with approximate pricing and a request submission form. During intake, the technician verifies device completeness and condition, then uploads photos.

Following diagnostics, the technician presents up to five repair options, each with a price, timeline, and warranty terms. The client sets a maximum budget and selects a preferred option. If the scope of work changes, a new version of the estimate is generated in the cabinet for re-approval.

The personal cabinet displays repair history, documents, photos, correspondence, and invoices. Repair status can be checked without logging in using a number from the act or via phone with a one-time SMS code. Phone verification requires integration with an SMS service.

In case of delays, the technician specifies the cause, the next planned action, and the date. Before handover, actual test results are recorded. An authorized recipient can collect the repaired device using a one-time code after payment confirmation.

The client separately authorizes data backup, reinstallation, and deletion. Warranty claims are processed only in relation to the original repair. The site manager can view assignments, delays, and recorded warranty expenses for their site.

Site Design

The template includes two designs: Laboratory and Workshop. Each design offers five ready-made color palettes and allows for custom color configuration. Administrators can preview changes before saving them. Services and prices are edited via the Information Blocks component, while texts, contact details, and warranty terms are managed through included areas. The template allows administrators to add thematic demo data at their discretion.

Requirements and Service Integration

The system requires PHP 8.2 or higher, the main module version 26.150.0 or higher, UTF-8 encoding support, and the Information Blocks (iblock) module. A verified environment uses PHP 8.2 with MySQL or Percona 8.0. To store repair photos, an accessible PHP directory outside the site's public folder is required.

On sites with the Sale and Currency modules installed, standard Bitrix payment systems are available. Without these modules, the office generates a printed invoice based on an agreed estimate. The client pays via a bank transfer, and the center manager confirms receipt of the funds.

The invoice is generated from an approved estimate within the standard Sales module. The built-in messaging service of the Bitrix platform handles SMS delivery. The website owner connects an external SMS provider and payment systems directly within their CMS interface. SMS charges may be applied per message or via a package, while payment processing follows the rates and commissions of the selected payment system. The final cost depends on the agreement between the website owner and the service provider.

When needed, General iT can implement “S-WEBS: Service Center”, configure the solution and continue developing the project after launch.