Carrot quest - an online business communication platform for interacting with users

What this solution does

Carrot Quest is a platform for online business communication with users. It enables marketers to collect qualified leads, manage user interactions through a single service, and analyze campaign effectiveness. The platform optimizes customer support operations, allows monitoring of operator performance, accelerates responses to user inquiries, and helps increase customer loyalty.

The system automatically builds a lead database and enriches contact data by recording names, email addresses, phone numbers, and geolocation in lead cards. It tracks user actions on the website, including product views, purchases, adding items to the cart, and page visits. This consolidates user information in one place and visualizes their journey across the site.

Based on this data, marketers can configure personalized communications using automation tools. The lead bot offers products tailored to individual user interests, collects and qualifies leads for sales teams around the clock, and gathers customer feedback.

A communication platform for online businesses. The system automatically answers frequently asked questions and routes complex inquiries to an operator. Pop-up windows help capture leads, retain site visitors, and announce promotions. The online chat assists customers with payment and order completion. The service supports manual and triggered email campaigns to remind users about viewed items or abandoned carts, nurture leads and blog subscribers, re-engage inactive visitors, and inform about special offers.

Every lead from the site is stored in the CRM with a full history of their actions and communications. The chat is integrated with the CRM, allowing users to locate any client, initiate contact, and learn about their issues or requests. Messages from social networks and messengers are consolidated into a single interface.

The platform is easy to configure without a programmer. Data collection and automated scenarios for lead generation and user communication can be set up quickly. Scenario configuration, hypothesis testing, and analytics are available within the same service, enabling a single specialist to manage all these functions.

The platform allows flexible configuration of communication scenarios: triggering them based on user behavior, showing or hiding them on specific pages, and automatically disabling them when a promotion period expires.

Westfalika online store implemented trigger scenarios, resulting in an 18% increase in order volume and a 1744% return on investment for marketing automation within three months.

Mnogosna online store launched trigger pop-ups and emails, increasing order conversion by 18% and raising total order value by 5%, with service costs recouped at 400%.

AutoMir car dealership increased conversion for vehicle purchase and sales inquiries by 11%. In this industry, an 11% conversion lift typically increases revenue by an average of 26.4 million rubles.

Carrot quest is a platform providing high-tech and flexible tools for communicating with users of online businesses. The system enables rapid hypothesis testing and optimization of business processes. Integration with the platform demonstrates measurable growth in key metrics, including increased conversion to form submissions and collection of contact databases via feedback forms and email. The solution is suitable for companies aiming to systematically improve visitor interaction on their websites.

When needed, General iT can implement “Carrot quest - an online business communication platform for interacting with users”, configure the module and verify it against the current website setup.