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Site support and customization — request and correspondence with the developer

MODULE FOR 1C-BITRIX

Site support and customization — request and correspondence with the developer

Site support and customization — request and correspondence with the developer

The module adds a 'Services — Site Support' item to the administration panel. Administrators describe malfunctions or required improvements and communicate with a WebFull specialist within the same ticket. The site address is inserted automatically.

Technical details

Published
5 November 2026
Version
1.0.0
Installed
Fewer than 50 times
Compatible editions
First Site, Start, Standard, Small Business, Business
Responsive design
No
Composite support
No
Compatible with Sites24
No
Developer
Site support and customization — request and correspondence with the developer

What this solution does

The module adds a 'Services — Site Support' item to the administration panel. Administrators describe malfunctions or required improvements and communicate with a WebFull specialist within the same ticket. The site address is inserted automatically.

Capabilities:

— create a request using text and attach a file up to 10 MB;

— view status: new, in progress, awaiting your response, closed;

— reply in the correspondence thread and close the ticket.

Technical features:

— the module operates in the administrative part and requires administrator privileges;

— outgoing access to the bx.webfull.ru server is required;

— the source code is not obfuscated and no additional modules are needed;

— the request text, attachments, and site address are sent to the WebFull server. The license key and visitor data are not collected.

General iT can connect “Site support and customization — request and correspondence with the developer”, install and configure the module, and make sure the integration works correctly.

USER EXPERIENCE

Solution reviews

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YOUR EXPERIENCE MATTERS

Your review

YOUR PROJECT INFRASTRUCTURE

A home for your website

BEFORE YOU ORDER

Let’s go through the details.

Is installation free?
The solution itself is free. Installation, configuration and customisation services are agreed separately. A compatible platform and an appropriate platform licence are required.
How do I check compatibility?
Compare the supported editions and solution version in the technical details with your project. Before installing on a live website, we recommend making a backup and checking the solution in a test environment.
Can you help with implementation?
We can help install the module, check its settings and verify how it works in your project. Compatibility with other customisations and the scope of work are assessed before we begin.

GENERAL iT

Let’s discuss your project

Получатель: ООО «Дженерал Ай Ти Рус»

1C-BITRIX

Install solution

Enter a domain with or without https://. The installer will open in your website control panel in a new tab.

Solution screenshots

Solution screenshot