What this solution does
The module adds a 'Services — Site Support' item to the administration panel. Administrators describe malfunctions or required improvements and communicate with a WebFull specialist within the same ticket. The site address is inserted automatically.
Capabilities:
— create a request using text and attach a file up to 10 MB;
— view status: new, in progress, awaiting your response, closed;
— reply in the correspondence thread and close the ticket.
Technical features:
— the module operates in the administrative part and requires administrator privileges;
— outgoing access to the bx.webfull.ru server is required;
— the source code is not obfuscated and no additional modules are needed;
— the request text, attachments, and site address are sent to the WebFull server. The license key and visitor data are not collected.
General iT can connect “Site support and customization — request and correspondence with the developer”, install and configure the module, and make sure the integration works correctly.