Integration with Bitrix24: orders, web forms, statuses, payments, products, and stock levels

What this solution does

This module provides two-way integration between the 1C-Bitrix CMS and the Bitrix24 platform. Order data, products, payments, statuses, and web forms are automatically transferred to the CRM while preserving analytics, UTM parameters, and linking to existing clients.

Orders and web form data are automatically sent to Bitrix24 Deals and Leads. Product items are transferred with the order, allowing for mapping between the website and Bitrix24 inventory.

Two-way synchronization of order statuses between the website and the CRM. Payments from the site appear in the CRM as native transactions with support for notifications and process automation.

Analytics collection includes UTM tags, SmartUTM, Google Client ID, Yandex Client ID, Roistat ID, Facebook Client ID, and visited page history. The system automatically identifies and links existing Contacts and Companies by phone number or email address.

Customization of functionality to meet specific user requirements is supported. The license is free with no limits on the number of connected websites, forms, or orders. Additionally, automatic phone number formatting is implemented with support for over 200 countries.

The module provides duplicate lead control and protection against creating duplicates in the CRM database. Optionally, it supports assigning a client to the same manager who previously worked with them.

The system ensures reliable order delivery with processing times of 1–2 seconds. In case of CRM unavailability, a queue with automatic retries prevents any request from being lost. The solution is compatible with both cloud and on-premise versions of Bitrix24 and maintains detailed logs of all transmissions for easier debugging.

Additional features are available via separate plugins: full synchronization of product catalogs and stock levels between the website and Bitrix24 for accurate inventory management and 1C integration; sending data on deals and offline conversions to Google Analytics, Yandex, and TikTok to optimize advertising campaigns; and configuring Telegram notifications for new orders.

General iT can install “Integration with Bitrix24: orders, web forms, statuses, payments, products, and stock levels”, configure its settings and verify its operation in the existing project.