What this solution does
Online stores frequently encounter orders placed by customers that remain unpaid. In a high volume of transactions, such orders can easily be lost, making manual tracking difficult. The CAPYBARA digital module automates the processing of unpaid orders, allowing merchants to select a specific handling strategy.
Two scenarios are available for unpaid orders: automatic deletion or status change. The first option is suitable for database cleanup, while the second supports analyzing reasons for payment failure and attempting to complete the transaction. The mechanism is configured in the module settings according to business processes.
Upon installation, the module automatically creates a background agent that runs once daily. The agent checks orders where the configured waiting period for payment has expired. If such orders are found, the system either deletes them or assigns a status defined in the configuration. The agent performs its first execution one hour after installation.
This module requires the agents functionality to be configured on the project. Configuration details are available in the official 1C-Bitrix documentation.
To delete unpaid orders, specify the payment waiting period during installation; the module will handle the remaining actions automatically.
To change order statuses, configure the relevant setting after installation and select the target status code.
General iT can install and configure this module and check how it works on your website.